FAQs

Frequently Asked Questions

Where do you ship to?

We ship worldwide!

How long will it take for my package to arrive?

When your order has been processed, after shipment (which takes 1-3 days), please allow 4-16 business days for your order to arrive (varies by location). Please make sure your shipping address information is entirely correct to ensure a faster, safer delivery!

I need faster shipping, but I don't find that option at checkout?

We offer a standard fast reliable shipping but if you need a express delivery, contact our support team, and we'll be happy to assist you.

**may include additional costs**

How do I return a product?

If you want to return a product, please notify us by E-MAIL at support@luxtravelstore.com, title your intention of returning the item(s), and the reason for the return. Things happen, if you suspect a manufacturer's defect, please attach a photo of the defect. Include your name, order number, proof of purchase, and tell us if you would prefer a refund or store credit.We'll reply back ASAP (within 24-48 hours)

My package says delivered but I can't find it, what should I do?

Please, allow 24 hours more since sometimes delivery carrier tends to encounter technical issues. If a day has passed, you want to make sure to ask other household members, neighbors, or contact shipping carrier office with your tracking number provided. If none of this work, send us a contact form or email.

where do I get more information about a product?

Each product has a detailed brief description where you can find all the information needed. Simply scroll down! and make sure to view products pictures we provided with even more Info.

Payment information

How can I pay?

We accept all major credit cards, ApplePay, Google Pay and Paypal Payments.

Will my payment be safe?

Absolutely. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Still got any questions?

My questions has not been answered, what should I do?

If you have any further questions or concerns, just go to the "Contact Us" page and send us an E-Mail. We are happy to chat with you anytime.